Job Details

Division
Fidelity Cash Solutions
Business Unit
Cleveland
Minimum experience
Mid-Senior
Company primary industry
Security and Investigations
Job functional area
Operations

Job Description

Reporting to the Operations Manager

The above position is vacant at our Cleveland Branch. The overall purpose of this position is to ensure an efficient flow of schedules, issuing of confidential information and tracking of the fleet.

Minimum Requirements:

Matric
Clear criminal record
Valid driver’s license,PDP
PSIRA accredited with a minimum Grade C qualification is advantageous
At least 2 years’ CIT experience.
Computer literate (compulsory)
Excellent verbal and written communication skills
Able to work under pressure
Clear disciplinary record

Communication with armored vehicles

Maintains GPS, radio and/or telephonic communication with vehicle crews so that their whereabouts and actions are known at all times
Uses and ensures crews use, the codes in all communication transmissions
Ensures that the emergency procedures are known to the vehicle crews and that correct procedures are adhered to
Maintains and records a precise and accurate daily log sheet of all vehicles. This includes ‘blind GPS spot’ notations, no service receipt number, standby situations, operational reminders, failure to meet agreed schedules, and non-scheduled work
Phones client to confirm that a ‘no service’ was required when such is given to crew
Brief new road crews on specific details of their schedules to ensure maximum efficiency, courtesy and safe driving.
Keeps at hand, all emergency telephone numbers within the branch’s jurisdiction
Keeps maps covering the Branch’s operations to facilitate schedule planning, re-routing and any other general information
Completes client complaint register to resolve every complaint received, and submits to Manager
Acts upon Manager’s instructions to avoid recurring bad service
Contacts client and keeps client updated of progress in the event of a problem with the service

Security

Do thorough morning vehicle checks to ensure that:
All bags, except key bags, are loaded in safes
All safes are shut closed and locked
The interlocking system is 100% operational
The vehicle is clean
The panic buttons for both the crew and the driver is tested and working
All other requirements as set out on the vehicle check list.
Do thorough afternoon checks to ensure that all the requirements as set out on the vehicle check list is met.
Vault room
Prepares bag pre-lists accurately. Record those bags due into the vault room, and submits such to vault room controller.
Advises vault room controller of all changes to bags in and out as they become known to control.

Clients

Adheres to all operational directives with regard to client services
Ensures that all clients are serviced contractually

Other branches

Maintains liaison to facilitate any emergency planning or action in the event

General

Consults with Manager during the day concerning accidents, delays, or incidents to ensure schedule adjustments and completion within minimum disruption of clients and the company
Files and stores all documentation in a neat traceable manner.
Carries out other duties as may be required or directed by management

Other Personality Attributes and core competencies:

Must be honest and reliable
Must have good verbal and language abilities
Pay attention to detail
Customer service and relations
Must be self-motivated
Quality assurance
Willing to work overtime

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful

Important:
Our sole purpose is to share new jobs in South Africa with our readers that seek employment. The job shown on this page, belongs to the Company as seen on the listing.

Controller
Fidelity Services Group
Johannesburg, Gauteng
Permanent
Closing Date 16 March 2026