Job Details

Division
Fidelity Cash Solutions
Business Unit
Cleveland
Minimum experience
Mid-Senior
Company primary industry
Security and Investigations
Job functional area
Operations

Job Description

Reporting to the Branch Manager

The above position is vacant at our Cleveland branch. The overall purpose of this position is to assist the Operations Manager within the Cash in Transit division and ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.

Minimum Requirements:

Clear Criminal record
PSIRA accredited with a minimum Grade C qualification
Cash In Transit (CIT) certificate
Firearm competency – with a minimum handgun (for business purposes) qualification
Computer literate (compulsory)
At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
CIT management/ supervisory experience is advantageous
Valid driver’s license is an advantage
Own transport is advantageous
Able to work under pressure
Prepared to work irregular hours
Clear disciplinary record

Key Performance Areas (not totally inclusive):

ATM investigations
Missed loads feedback
Daily update I r o balancing
Daily update on SLA checks – alarm testing etc
Daily updates/ follow ups on both SLA breach and canister breaches
Tracking of shortages per custodiam
Scheduling of refreshed training for custodian
Downloading of all FLM footage and performing spot checks
ATM equipment checks/report
Error feedback on all ATM’s (SOL/ SPARK/ Capitec)
Timekeeping on all Nedbank and Capitec Dedicated Vehicles
All ATM Billing
Ensuring Takeover swaps/ Balancing is arranged prior to Custodian going to leave
Ensuring Auditor is assisting when Swaps/ Balances are done for Sol/Lesaka/Capitec/ Spark

Other Personality Attributes and core competencies:

Must be honest and reliable
Must have good verbal and language abilities
Must be assertive
Pay attention to detail
Customer service and relations
Quality Assurance
Planning and organising skills
Alertness

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Important:
Our sole purpose is to share new jobs in South Africa with our readers that seek employment. The job shown on this page, belongs to the Company as seen on the listing.

Team Leader
Fidelity Services Group
Johannesburg, Gauteng
Permanent
Closing Date 16 March 2026