Job Summary

• This role involves providing technical support for hardware, software, networks, and related systems. The IT Technician will be responsible for resolving technical issues, performing installations and maintenance, supporting users on-site and remotely, and ensuring the security and reliability of IT infrastructure.

Responsibilities and Duties

• Diagnose and resolve hardware, software, and network operating system issues
• Install, configure, and maintain desktop and laptop hardware and software
• Troubleshoot and service printers and peripheral equipment
• Install and configure network infrastructure and related equipment
• Install and configure camera solutions
• Provide on-site, telephonic, and remote technical support to users
• Create and manage network user accounts and access credentials
• Maintain an accurate inventory of IT hardware, software, and technology resources
• Ensure systems are secured through antivirus installation and regular updates
• Research and recommend suitable IT solutions, hardware, and software purchases
• Escalate unresolved issues to higher-level support within agreed response times
• Ensure high levels of customer satisfaction through effective support delivery

Qualifications and Skills

• Matric / Grade 12
• CompTIA A+ Certification
• CompTIA N+ Certification
• Minimum 2 years’ IT support experience
• Valid Code B Driver’s Licence
• Windows troubleshooting
• Printer troubleshooting and maintenance
• Network installations and basic configuration
• Hardware and software diagnostics
• Strong interpersonal and communication skills
• Ability to work under pressure and meet deadlines
• Goal-driven with strong accountability